Return Policy
We want you to be completely satisfied with your Chewy Cup experience. If you're not, we’re here to help.
-
Return Window: Returns are accepted within 30 days of receiving your order, provided the items are unused and in their original packaging.
-
Non-Returnable Items: Due to health and safety concerns, opened food items, perishable goods, and customized products are non-returnable unless they arrive damaged or defective.
-
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-7 business days.
-
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.
To initiate a return, please email support@chewycup.com with your order number and details of the issue.